Important Information (Please Read)
PRIME Consent, Safety, and Privacy
PRIME is designed to help you prepare for surgery with clear daily targets, education, and (for PRIME+) weekly coaching.
Updated: 16FEB2025
Important Information (Summary)
- Education + coaching, not medical care. PRIME provides educational content and wellness coaching to support your preparation. It does not diagnose conditions or provide medical treatment.
- Not for emergencies. PRIME is not for urgent or emergency situations. If you believe you may be having an emergency, call 911 (or your local emergency number).
- Follow your surgeon's instructions first. If anything in PRIME conflicts with instructions from your surgeon or care team, follow their instructions.
- Exercise involves risk. Prehab and movement can involve soreness or injury risk. Work in a comfortable range and stop if you develop sharp pain, dizziness, chest pain, or new numbness/tingling.
- AI-generated guidance. Some daily tips are generated from your survey answers and targets. They're for general educational support and should not be used to make medical decisions.
- Messages may not be private on your device. If you choose email/text reminders, anyone with access to your phone/email may be able to see them.
Medical & Emergency Disclaimer
PRIME provides educational information and general wellness coaching to support preparation for surgery. PRIME does not provide medical advice, diagnosis, or treatment, and does not replace care from your surgeon or other qualified healthcare professionals.
Do not use PRIME to make decisions about medical care, including whether to start, stop, or change medications, supplements, or treatment plans. Always seek the advice of your surgeon or another qualified healthcare professional with any questions you have about your health, your surgery, or your recovery plan. Do not disregard or delay seeking professional advice because of something you read in PRIME.
Not for emergencies: PRIME is not for medical emergencies or urgent situations. If you believe you are experiencing an emergency, call 911 (or your local emergency number) immediately.
Exercise & Prehab Safety Acknowledgment
PRIME may recommend daily movement and prehabilitation exercises. Physical activity carries inherent risks, including soreness, aggravation of symptoms, falls, and injury. By using PRIME's movement and exercise content, you acknowledge and accept these risks and agree to participate voluntarily.
Safety rules
- Work in a comfortable range and prioritize good form over speed.
- Stop immediately if you experience sharp or worsening pain, dizziness/lightheadedness, chest pain, or new numbness/tingling.
- Modify the range of motion, reduce repetitions, slow the tempo, or skip an exercise if symptoms flare.
- Use stable support (chair/counter/rail) if balance is a concern.
- If you are unsure whether an activity is safe for you, do not perform it and contact your clinician.
AI-Generated Daily Tips
Some PRIME features use artificial intelligence to generate educational tips based on the information you provide (for example: dietary preferences, mobility limits, and your daily target numbers).
AI-generated tips are for general informational purposes only. They do not provide medical advice or personalized clinical guidance, and they should not be used as the basis for medical decisions. You are responsible for using your judgment and following your surgeon's instructions.
We work to make these tips helpful and consistent, but AI outputs may be incomplete or incorrect. If something doesn't seem right for your situation, skip it and rely on your clinician's guidance.
Coaching Disclosure (PRIME+)
PRIME+ includes scheduled weekly coaching sessions intended to support organization, accountability, and practical habit-building as you prepare for surgery. Coaching is not medical care and is not intended to diagnose, treat, or manage medical conditions.
Coaches may discuss general education (nutrition basics, activity strategies, routines, and common barriers). Coaching does not replace your surgeon's instructions or a clinician's evaluation. If you have medical questions or new/worsening symptoms, contact your clinician.
Communications & Consent
By providing your email address and/or phone number, you consent to receive program-related communications such as reminders, scheduling updates, and account notifications. Message frequency may vary. Message and data rates may apply.
Opt out: You can stop SMS messages at any time by replying STOP. For help, reply HELP or contact us at info@surgicalrx.com . We may send a final message confirming your opt-out.
Privacy notice for SMS/email: Email and text messages may not be secure methods of communication and may be visible to anyone who has access to your phone, email account, or notifications.
Privacy Notice (Summary)
We collect information you provide (such as survey answers, preferences, and activity logs) to personalize your daily targets, generate educational tips, and improve the PRIME experience. We may also collect technical data (device identifiers, IP address, and usage analytics) to operate and secure the service.
How we use information
- To set and display your targets and progress.
- To personalize education and coaching experiences.
- To provide support and troubleshoot issues.
- To analyze and improve PRIME (including aggregated analytics).
How we share information
- With service providers that help us run PRIME (hosting, analytics, messaging, payment processing).
- With coaches who support your PRIME+ experience.
- With legal authorities if required to comply with law or protect safety.
Your choices
- You can opt out of marketing communications at any time.
- You can opt out of SMS by replying STOP.
- You can request account deletion and data access (subject to legal/operational retention requirements).
We use administrative, technical, and physical safeguards designed to protect your information, but no system can be guaranteed 100% secure.